Tired of dealing with ongoing computer problems that frustrate you, interrupt your business and cause you to waste precious time?
Are you worried about the security of your data? Having an issue with unresponsive applications or websites?
Tired of being told it is a hardware problem or a software issue? Do you want things to just work?
Email & Telephone Support: Quick question or need assistance to troubleshoot a problem, TLC is there for you. Unlimited email and telephonesupport provided during working hours (Weekdays 7 am to 6 pm). After hours support available as needed.
Priority Assistance: Support requests are responded to in 15 minutes or less.
Remote Assistance: TLC shares your desktop screen with you and resolves the issue remotely. Up to 1-hour hands-on remote assistance included.
Proactive Security & Maintenance: 24/7 proactive monitoring. Includes managed Antivirus subscription and after-hours security patching and updates. Cloud Backup of primary device is also included.
Concierge Service: No more placing calls to different vendors to get the support your need. TLC works as a liaison for all of your hardware, software or Internet vendors. Assistance with research, documentation, customized hardware and software proposals with technical specifications.
Managed Email Account: Assistance in setting up a new account or transferring an existing account. Support for any existing email account included. Microsoft Office 365 subscriptions available for additional fee.
Assistance with Remote Connections: Whether it is setting up email on your mobile device or a problem with a remote connection to your computer, TLC provides the support you need.
Discounted rates onRemote, Drop off and Onsite Services.
Reasonable Per User pricing – No long-term contracts required Monthly, Quarterly, Semi-Annual or Annual Service Plans available